Our new Sky Muster™ Plans have landed. More data, same great prices!

Over 70% more Anytime Data, on average, has been added to our Standard Plans.

As we announced back in June 2017, nbn co has scheduled a relaxation of its Fair Use Policy beginning 1 October 2017.

The new policy allows SkyMesh to supply an average of 45 GB to each of its Sky Muster™ customers instead of the old limit of 30 GB. This increase enables us to offer larger Plans and supply more of them. Welcome news around!

Key highlights from our Plan changes:

• Our entry-level Plan has double the amount of Anytime Data
• Our largest Plan has double the amount of Anytime Data
• Anytime Data has increased, on average, by over 70% across our suite of Plans

New Sky Muster™ Plans

Our Sky Muster™ Plans page and Application Wizard will be updated by 1 October 2017.

Standard Plans

Night Owl Plans

Upgrades for Existing Customers

Standard Plans & Night Owl Plans

Our Sky Muster™ customers on Standard Plans and Night Owl Plans will be automatically upgraded to the larger plans for FREE. There’s no need to change your Plan in My SkyMesh or contact us to request a Plan Change.

We will perform the upgrade in two steps:

1. Provide the increased data allowance by 1 October 2017 under the old plan name. Customers that log into My SkyMesh after this date will see the name of their old Plan but will actually have increased allowances for anytime and off-peak data.
2. Update the Plan name in My SkyMesh on the following Billing Day. Customers that log into My SkyMesh after this date will see the name of new Plan.

Upgrade Example

A customer on the NBN-SB-30-30 Plan will see the following in My SkyMesh:

Please note that it doesn’t matter what day of the month your particular Billing Day is.  All Standard Plans and Night Owl Plans will be automatically upgraded by 1 October 2017.  The only difference is when the new Plan name will appear in My SkyMesh but that’s just a cosmetic difference.

Matched Plans

For our Sky Muster™ customers on Matched Plans, please be assured that our Plan Match Offer continues under nbn co’s new policy. If you find a new Plan that you like, be it one of our new Standard Plans or a newly published competing plan, please call on or after the first Business Day (3 October 2017) and request a Plan Change.  As is normally the case, customers with Matched Plans can not change their Plan in My SkyMesh.

Student Plans

There are currently no changes to Student Plans although nbn co is expecting to make further offerings in the future: “We will continue to optimise the pricing model and data plans of the Sky Muster™ service with further offerings on business and education services expected to be available in the next 12-18 months.” —nbn co

Upgrades for New Customers

New applicants and customers will be treated exactly the same as our existing customers as described above.

Applications for Standard Plans and Night Owl Plans will be automatically upgraded to the new Plans.  There’s no need to contact us to adjust your Sky Muster™ application.

If you applied for a Matched Plan and wish to match another Plan instead or switch to one of our new Standard or Night Owl Plans, you’ll need to contact us on or after the first Business Day (3 October 2017) and request a Plan Change.

nbn co’s policy change explained

nbn co made multiple changes to its Fair Use Policy and, more often than not, these changes have been misrepresented in the media and Government announcements.  Let’s examine nbn co’s media release from June 2017: nbn increases peak downloads by up to 50% and doubles the maximum plan limits on Sky Muster™ satellite service. Here are the major changes to policy mentioned in the media release:

Peak Data Usage Limit, Total Data Usage Limit: “Doubled!”

“[nbn co] today announced it will be doubling the maximum monthly wholesale data limits…” —nbn co

The doubling the of data limits only refers to the maximum amount of data usage that each customer is permitted during peak hours in any four week period. By increasing this limit, nbn co has allowed service providers to supply plans with larger Peak Data Allowances and larger Total Data Allowances. This change does not affect the data allowances of existing Plans.

What it means:
✓ We can offer new, larger Plans with more Peak and Off-peak data

What it doesn’t mean:
✗ All Peak Data Allowances will be doubled
✗ nbn co has reduced its wholesale pricing

Average Peak Downloads: “Increased by 50%!”

“…and increasing average peak downloads plans by up to 50 per cent” —nbn co

This refers to a limit imposed by nbn co on service providers, not end users.  Providers like SkyMesh are not permitted to provide more than an average of 30 GB to each customer during Peak Hours in any four week period.  This limit will increase by to 50% to 45 GB on 1 October 2017.

The average limit means that Plans with large Peak Data Allowances have to be balanced by many Plans with smaller allowances.  As a consequence, you’ll find that the largest plans do not have the same value as smaller ones.

What this policy change means:
✓ SkyMesh can sell more Plans with Peak Data Allowances above 45 GB

What this policy change doesn’t mean:
✗ All Peak Data Allowances will increase by 50%
✗ nbn co has reduced its wholesale pricing

Wholesale pricing: (no change)

Even though the limits applied to service providers, Plans and individual services have been relaxed, there has been no change to wholesale pricing made by nbn co or promised by the Australian Government.  Although we can offer Plans with larger allowances, the pricing of such Plans is still driven by nbn co’s Fair Use Policy and increased supply costs.

Frequently Asked Questions

How much extra data do I get?
It varies.  If you know your current data allowance, please check the relevant table above.  Your new data allowance will also be shown on the Usage tab in My SkyMesh.

How do I switch to the new plans?
We will be automatically upgrading Standard Plans and Night Owl Plans so there is no need to contact us or log into My SkyMesh to change your Plan.

When do I get the extra data?
The data allowances for all Standard Plans and Night Owl Plans will be automatically upgraded by 1 October 2017. It doesn’t matter when your Billing Day is.

What happens if I change plans in My SkyMesh?
If you upgrade your Plan in My SkyMesh in October 2017, you will have access to the newly increased data allowance.  The old Plan name will be shown until your following Billing Day though.

Why is my old Plan name shown in My SkyMesh?
The new Plan name won’t appear in My SkyMesh until your first Billing Day in October 2017.  However, you will still be able to use your upgraded data allowance.

Why isn’t the extra data showing in My SkyMesh?
Customers on Standard and Night Owl Plans will have access to the larger data allowances by 1 October 2017.  If you log into My SkyMesh, you will see the old Plan name but you will actually have a larger than normal data allowance as shown on the Usage tab.  The Plan name will only be updated on your following Billing Day but that’s just a cosmetic update.

Why hasn’t the data on my Matched Plan changed?
Customers with Matched Plans will need to contact SkyMesh on or after the first Business Day under the new policy (3 October 2017) if they wish to change Plans.   As is normally the case, customers with Matched Plans can not change their Plan in My SkyMesh. Please note that our Plan Matching Offer remains and is subject to the usual terms and conditions.  If you see a Plan that you like, please let us know!

Why am I not getting double data?
Under nbn co’s new policy, “double data” only refers to the largest Plans that a service provider can offer. It doesn’t refer to the individual data allowances of all the Plans that we offer.

Have the off-peak hours changed?
Off-peak hours for Sky Muster™ services are defined by nbn co as 1:00 am to 7:00 am and have not been changed under its new Fair Use Policy.

Have the speeds changed?
nbn co continues to provide the Sky Muster™ service with two options: nbn™ 12 and nbn™ 25

How much does it cost to reactivate an old Sky Muster™ service?

It doesn’t cost anything to reactivate a service that has already been installed.  Just apply for a service as usual and we’ll reactivate the service for you.