Hardware Warranty

Brdy Advance Replacement Warranty

If your Brdy-supplied hardware develops a problem, you’ll first need to contact Brdy Customer Support on 0800 005 751. It’s important that you notify us as soon as you are aware that the equipment is faulty.

If we’re not able to resolve the fault remotely, and the equipment is under warranty, we’ll send you a pre-configured replacement unit (usually the next business day) along with details on how to return the faulty unit at our cost.

If the faulty equipment is not returned to us within 14 days, complete with power cables and accessories, or if we determine that the returned equipment was not supplied by Brdy, you will be charged for the replacement equipment and freight costs. You’ll also be charged if the returned unit is found to be faulty due to accidental or deliberate damage, however caused, or is faulty due to misuse.

If the faulty equipment is not under warranty, and we’re not able to resolve the fault remotely, we’ll offer to sell you a pre-configured replacement unit. If you accept our offer, we’ll ship the replacement equipment to you (usually the next business day) and charge it to your Brdy account, payable on your next Billing Day.

The benefits given to you by this warranty are in addition to other rights and remedies you may have at law. Brdy-supplied hardware comes with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

This warranty is provided by Brdy Broadband Limited   (NZCN8189277).